In today’s article, we talk about the potential business advantages of chatbot development, as well as its key factors for considerations and implementation.
Many small and medium-sized enterprises turn to Trustify Technology for chatbot solutions to handle a large number of common inquiries and requests from their customers or employees. They usually claim that large teams of customer service agents cost too much but are inefficient, and those delayed or poor responses have significantly reduced the quality of their customer services, and ultimately reputations. At Trustify technology, we offer to help clients implement the chatbot as a practical, effective and efficient solution to those problems.
Ready to develop your chatbot solution? Contact Trustify Technology for expert assistance in building your chatbot application.
What is a chatbot?
In its simplest sense, Chatbot accepts the information in the form of questions or requests in the natural language, reformatting them into a structured format so that it is understandable by the software system, retrieve and aggregate the necessary information from those systems, and then translate the it back into natural language for human interaction.
Users can use the chatbot for their convenience like on your business websites, on intranet pages, or social networking (Facebook, LinkedIn), in or other chat apps messengers like Telegram, Slack, etc.
How Does Chatbot Benefit Your Business?
Technology has always been advancing, especially in recent years with many powerful AI solutions introduced to the market. Chatbots, specifically, have proven to be a positive transformation in the world of digital economy and significantly improve the quality of typical customer services, whether it is customer service or order management.
Modern and advanced chatbots like chatGPT, Claude by Anthropic, Google’s Gemini, etc. are the new state-of-the-art software programs with powerful AI capabilities able to imitate human-like natural dialogs and hold long, meaningful conversations with users.
Chatbots can be used for various business purposes, including:
- Tickets reservations
- Appointments bookings
- Place an order for goods or services
- Answer FAQ by customers of employees
- Supporting customers like a real services agent
- Generating content, solving problems, and more.
Chatbot Development: Technical Requirements & Considerations
Determining the right technical requirements for your chatbot architecture is crucial, even if you’re starting out small. This will allow you to scale the chatbot and adapt it for enhanced functionality in the future.
Incorporate deep learning and NLP (natural language processing).
Thanks to deep learning and NLP, chatbots are getting better and better. They can grasp the essence of the conversation and continuously learn new phrases when talking to the customer. Chatbots with NLP technology are capable of having long and meaningful interpersonal conversations and adapt to unexpected situations. In case of unforeseen circumstances, they will not simply stop, but will try to reestablish the conversation or escalate the matter to a human agent.
Integration
The most fundamental improvements introduced in chatbots is that not only can they answer frequently asked questions but also provide information about a specific customer (e.g. their account, pricing plan, order, payment). To this end, the chatbot must be integrated with appropriate systems. For example, when our customers have APIs for back-end systems or ESBs, we can quickly and securely instruct the chatbot to retrieve information from the necessary systems.
How Do I Develop My Own Chatbot?
When it comes to Chatbots development, there are quite a number of options and platforms to choose from. The task can be completed by either technical or non-technical personnel. However, a professional development team will be able to implement complex functionality through integration with back-end systems (e.g. for self-service software, billing software, order management and others).
We have developed chatbots that can be used to improve their efficiency and effectiveness at a reasonable price. Trustify Technology will guide you to understand how to develop chatbots effectively.
Additionally, we recommend dividing the chatbot development projects into smaller stages with verifiable milestones, starting with the easiest tasks and gradually incorporating more complex functionalities, while continuously monitoring its ROI. Implementing the chatbot app in small steps allows you to save a lot of time and effort and also avoids the creation of too complex, but expensive tools.
Keep in mind that your chatbot development project will require professional data scientists to help design and train the chatbot and experienced software architects and developers who can seamlessly integrate backend and third-party software. If you do not have the appropriate experience, skills and competencies in your company, you may encounter significant delays with extending project implementation deadlines and the risk of data security.
Therefore, we highly recommend entrusting this task to a trusted software development partner. If you think you need professional help building an advanced chatbot, our team at Trustify Technology would be happy to support your company through all phases of chatbot development, from consultation to deployment and support. Contact us today.